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AUSSIE BEE eBOOK HELP

Aussie Bee > Aussie Bee eBook Shop > Frequently asked questions on our eBooks



paypal and credit cards accepted


-- How do I purchase an Aussie Bee eBook?
-- How do I download my ebook(s)?
-- Can I view my ebook(s) on all my devices?
-- Can I print my ebook(s)?
-- What payment methods are accepted?
-- Will my payment details be secure?
-- Can I order these ebooks from outside Australia?
-- Can I still buy printed copies of these publications?
-- Is my privacy kept safe?
-- Is GST included in my purchase?
-- Will my ebook purchase help Australian native bees?


How do I purchase an Aussie Bee eBook?
Our ebook sales are handled by 'SendOwl', a professional, secure ecommerce service.

Simply click on the red 'Add to Cart' button under the product you select. A checkout window will open where you can complete your purchase, or you can click on a 'Continue Shopping' link to return to the Aussie Bee shop to browse through more ebooks.

To complete your purchase, you will need to provide your name, email address and payment details. We accept payments by major credit cards or PayPal.

If you have an Aussie Bee Discount Coupon, you will also be able to claim your discount by clicking the 'Got a Code?' link in this window.

You will then be emailed a link where you can quickly download your ebook(s).

For more help, take our Aussie Bee Shop Guided Tour.

How do I download my ebook(s)?
When your payment is completed, you will receive an email containing download instructions for your ebook(s). This will be sent to the email address that you provided during your purchase. If you pay by PayPal, this will be your PayPal login address. If you do not receive this email, please check your spam or junkmail folder.

You will be able to download each ebook three times, so that you can store copies on your phone, tablet and computer. You will have 72 hours (3 days) to download your ebook(s), after which the download link(s) will expire.

If for any reason you are unable to download your ebook(s), please send us an email at: orders@aussiebee.com and we will help you.


Can I view my ebook(s) on all my devices?
Aussie Bee's ebooks are in PDF format. Virtually any device can open and view PDF files with suitable software.

You can view PDF ebooks using the free program, Adobe Reader, which you can download from the Adobe website. In Adobe Reader, you will also be able to see the Bookmarks we have added to help you find content in your ebook. Adobe Reader is available for Windows, Mac and Android.

You can also use modern Chrome, Firefox and Edge browsers to read PDF files -- and there are many other free PDF reader programs, which may already be installed on your computer, such as Sumatra PDF for Windows, Preview for Mac, and Google Drive for Android.


Can I print my ebook(s)?
Yes, you can print a single copy of each ebook for your personal use. All Aussie Bee ebooks are formatted to print easily on A4 paper with a home printer. You could also take the ebook file to an Officeworks store or printing shop to get a copy printed.


What payment methods are accepted?
You can make your payment:
-- by credit card (Visa, Mastercard or American Express); or
-- by using your PayPal account.


Will my payment details be secure?
Yes, your payment will be processed by PayPal Australia or Stripe Australia, two financial services with millions of Australian customers. All your financial information will be securely encrypted by these services -- so you can pay online with confidence.


Can I order these ebooks from outside Australia?
Yes, Aussie Bee's ebook prices are in Australian dollars but you can purchase these ebooks from any country where PayPal or Stripe is used.


Can I still buy printed copies of these publications?
It is less expensive to buy one of these ebooks and print it yourself, than to buy a printed copy and pay the additional delivery costs. If you buy an ebook, you can also study the colour photographs in detail on your computer. These ebooks are in a PDF format that is easy to print on a home printer. You could also take the ebook file to your local library, Officeworks store or printing shop and get a printed copy done.

Russell Zabel sells printed 'Boxing and Splitting Hives' booklets, but all the internal photographs in those booklets are in black and white. Visit: www.zabel.com.au


Is my privacy kept safe?
Yes, Aussie Bee respects your privacy. We will not use the email address that you provide in our checkout for marketing purposes. We also promise never to sell, rent or give our customers' email addresses or personal details to other parties.


Is GST included in my purchase?
You do not need to pay GST in the Aussie Bee eBook Shop because the Australian Native Bee Research Centre is GST exempt.


Will my ebook purchase help Australian native bees?
The Australian Native Bee Research Centre is privately funded. We contribute to native bee research in Australia, and produce books, articles and videos that promote native bee conservation. We also present Aussie Bee website, which introduces native bees to hundreds of thousands of Australians every year.

Sales of our ebooks and donations from the public provide valuable assistance in our work. Your support is greatly appreciated!





paypal and credit cards accepted

Take a 'Guided Tour' of the Aussie Bee Shop.


All eBook orders support the native bee research work of Aussie Bee.
Much appreciated!

 

Aussie Bee eBooks:

Quickly download detailed native bee information

• PDF format -- read them on any device

Print them easily on your home inkjet or laser printer

• Written in plain English -- easy to understand

• Beautiful photographs to enjoy-- now all in full colour

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